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Legal
Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Locare property-management platform, websites and mobile apps (the "Service"), operated by Locare (Pty) Ltd, registration number 2026/670864/07, a private company registered in the Republic of South Africa ("Locare", "we", "us"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Locare provides software for property agencies to manage properties, leases, tenants, owners, payments, maintenance and partner referrals. The Service is provided on a subscription basis and may change over time as we improve it.
2. Eligibility & accounts
You must be at least 18 years old and able to enter into a binding agreement. You are responsible for the accuracy of the information you provide and for all activity under your account. Access is passwordless — keep control of your email address, mobile number and any signed-in devices, and tell us immediately if you suspect unauthorised access.
3. Acceptable use
You agree not to misuse the Service, including by: attempting to gain unauthorised access; uploading unlawful, infringing or harmful content; interfering with the Service's operation or security; or using it to violate any person's rights or applicable law.
4. Fees & billing
Agencies pay a monthly subscription based on the applicable pricing tier. Fees are billed in advance and are non-refundable except where required by law. We may change pricing on reasonable notice. Failure to pay may result in suspension or termination of access.
5. Partner programme
If you participate as a partner, additional terms apply: you must complete our vetting (KYC/KYB) and be approved; commissions are earned and paid only in accordance with the commission terms communicated to you; and we may suspend or terminate a partner account for breach, fraud or inactivity. Approval is at our discretion.
6. Customer data
As between you and us, data you or your agency enter (including tenant, owner and property records) remains yours. You grant us the rights needed to host and process that data to provide the Service. You are responsible for having a lawful basis to provide any personal information about third parties (such as tenants and owners). Our handling of personal information is described in our Privacy Policy.
7. Payments
Payments (rent collection, owner payouts and partner commissions) are processed through third-party payment providers. We are not a bank and do not provide financial advice. You are responsible for the accuracy of the banking details you provide.
8. Intellectual property
The Service, including its software, design and branding, is owned by Locare and its licensors. These Terms do not grant you any right to our intellectual property except the limited right to use the Service as intended.
9. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied. We do not warrant that the Service will be uninterrupted, error-free or fit for any particular purpose.
10. Limitation of liability
To the maximum extent permitted by law, Locare will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue or data. Our total liability arising out of or relating to the Service will not exceed the fees you paid to us in the three months preceding the event giving rise to the claim.
11. Termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or where necessary to protect the Service or other users. On termination, your right to use the Service ends; certain provisions (including payment, IP, disclaimers and liability) survive.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction, without regard to conflict-of-laws principles.
13. Changes
We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance.
14. Contact
Locare (Pty) Ltd (registration number 2026/670864/07)
Email: info@locare.co.za
South Africa